SHIPPING & RETURNS SHIPPING

We offer Complimentary Ground Shipping via DHL, FedEx or UPS on all orders. Your package will be shipped within 3 days of payment confirmation.

 

Pre-Order purchases will be shipped once item is ready at our atelier. After production, you will then be notified by email that your Pre-Order is ready for shipment.

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Once we have shipped your order, we will send you an email with shipping details and a DHL, FedEx or UPS tracking number. Follow the link in the email to check the estimated arrival of your order.

You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, DHL, FedEx or UPS will leave a re-delivery slip.
 

We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, hotel or motel address.

RETURNS

You may return any non-final-sale product ordered on the BABYLONROAD.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The original invoice must be provided with any return.

Underwear is final sale.  We do not offer returns, exchanges, or store credit on purchased underwear items.

Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items.

To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at contact@babylonroad.com. For more information on returns please see Terms and Conditions.

EXCHANGES

At this time, BABYLONROAD.com purchases cannot be exchanged through BABYLONROAD.com. BABYLONROAD.com orders can instead be returned (to the original form of payment) per Terms and Conditions.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions for more information.