FREQUENTLY ASKED QUESTIONS
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at BABYLON ROAD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
• Maintain your orders and review past purchases
• Request a return directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections
• Save your address and card details so you can shop even quicker next time
WHAT ARE THE BENEFITS OF CREATING A BABYLONROADSTORE.COM ACCOUNT?
Creating a BABYLONROADSTORE.COM account allows you to be quickly identified during your visit to the website.
You can also:
- Create a wish list and share it with loved ones or in-store consultants.
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content
For your safety, BABYLONROADSTORE.COM does not store your credit card information and will not share your
personal information with any third party.
WHAT ARE YOUR SHIPPING METHODS AND COSTS?
We offer Complimentary Ground Shipping via DHL, FedEx or UPS on all orders. Once we have shipped your order, we will
send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival
date of your order.
You, or an authorized person must sign for your order upon arrival. This ensures your purchases are safely delivered to you.
If you are unavailable when your package arrives, DHL, FedEx or UPS will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, or a hotel/motel addresses.
WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?
RETURNS
You may return any non-final-sale product ordered on the BABYLONROADSTORE.COM website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.
Underwear is final sale. We do not offer returns, exchanges, or refund on purchased underwear items.
Sale merchandise is final sale. We do not offer returns, exchanges, or refund on purchased sales items.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Care at contact@babylonroadstore.com. For more information on returns please see terms and conditions of sale.
HOW DO I AUTHENTICATE A BABYLON ROAD PRODUCT?
All items purchased at BABYLONROADSTORE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact Customer Care for specific information.
WHERE ARE THE LEATHER AND ACCESSORIES BABYLON ROAD USES MADE?
BABYLON ROAD items are produced with the finest leather and accessories crafted in Italy following the highest quality standards.
Ready-to-wear
The properties of certain materials and/or certain product finishes (wrinkled, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the article of clothing its appeal and very special character.
Please be aware of the risk of color transfer in personal items of clothing due to fabric dye from our products. Please read the following instructions carefully:
Printed fabrics
The printing on these fabrics are applied using traditional methods. Slight variations may arise – the visual variations between printed fabric designs are a natural result of this manufacturing process.
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.
Leather items
Leather is a natural material that needs to be handled with care. Different leathers will require care that is specifically tailored to their leather type.
* Try not to let your leather items rub against other objects as this may lead to color transfer
* Ensure your leather items are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration
Embroidered and/or sequined items
Embroidered details are created using traditional techniques, even though these details give products more character they tend to be very fragile. These items therefore need to be treated with care.
* Avoid allowing other objects to come in contact with your product in any way that could cause visible damage
* Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of high heat concentration.
Denim items
Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.
These traditional treatments and processes may result in color transfer on the fabric’s surface. With washing, the effects of this transfer will slowly disappear.
* Keep your denim items away from other light-colored fabrics, furniture, and articles of clothing
* Avoid over-exposing your denim items to direct sunlight, artificial light or sources of high heat concentration
Furs
Fur is a very special product which requires very specific treatment in order to retain its natural beauty
Bags
In order to maintain the integrity of your handbag, we advise the following precautions:
* Ensure your leather goods are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep leather goods away from water, oils, perfumes and cosmetics
* Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose
* Try not to let your leather goods rub against other objects as this may lead to color migration.
Leather items
* Leather is a natural material that needs to be handled with care, different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring a particularly high level of careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time, in order to prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannings found in vegetable matter. This leather is a delicate material which will develop a patina over time
* ‘Ponyskin’ leather (actually made from calfskin) undergoes a special tanning process which does not remove the hair from the leather. To maintain the integrity of this product, try to ensure it does not rub against other objects
Coated canvas
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soiling
Metal fittings
* The metal fittings of your leather goods are of excellent quality and will develop a patina over time
Jewelry
Each piece of BABYLON ROAD jewelry has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewelry are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your jewelry, we advise you to take the following precautions:
* Handle your jewelry with care
* Keep your jewelry in its protective pouch
* Keep your jewelry away from chemical products (hairsprays/nail polishes, perfumes, creams, household cleaning products, insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones
* Ensure your jewelry is kept in a dry environment when not in use and keep away from sources of heat
Gemstones and minerals
We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.
Vegetable-tanned leather
This leather is tanned using tannings found in vegetable matter. It is a delicate material and its color may be subject to slight variations over time. Avoid wearing this piece of jewelry with light-colored clothes.
Perspex
Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.
Real wood
This piece of jewelry is made from untreated wood, meaning it can be affected by changes in atmospheric humidity or major variations in weather conditions. Extra precautions should be taken when storing jewelry.
Shoes
Every pair of BABYLON ROAD shoes is unique in that it has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your shoes, we advise to take the following precautions:
* Ensure your shoes are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high concentration of heat
* Keep shoes away from water, oils, perfumes and cosmetics
* Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose
* Try not to let your shoes rub against other objects as this may lead to color transfer
Your leather shoes
* Different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring particularly careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time
* ‘Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. In order to maintain the integrity of this product try to ensure it does not rub against other objects.
Fabric shoes
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soiling
Metal components
* The metal components of your shoes are of excellent quality and will develop a patina over time.
If you require any further information or have other questions in regards to product care and maintenance, please feel free to get in touch with our Customer Care by email at contact@babylonroadstore.com.
WHAT ABOUT AFTER-SALES SERVICE?
For any questions regarding the purchase of your item at BABYLONROADSTORE.COM, please contact our Customer Care by email at contact@babylonroadstore.com. Our team of advisors will assist you in English or French.